Has my order been taken into account ?

To find out if your order has been validated, simply check the history on your customer account.

Where were the places awarded? Are the seats grouped ?

The seats offered by Best Events guarantee a reservation in the chosen category and a location side by side.

How long to send the tickets?

Tickets are usually send between 15 and 30 days after receipt of payment. Best Events provides delivery electronically when it comes to electronic e-Tickets to download to your customer account, or by mail when it comes to paper tickets.

In all cases we are committed to providing you with the tickets in time to attend the event. You will be informed by email of any specific policies.

I want to modify an order, is it possible? How to do ?

All orders placed on Best Events are firm and final.

In some cases the Buyer has the possibility to cancel his Order by email (Contact customer service.)

The amount of the refund is set at 95% of the initial amount of the order.

The reimbursement of the order occurs within Seven (07) days.

However, to the extent possible, Best Events is committed to doing its utmost to satisfy all requests from its customers. Contact customer service.

Why is the price higher than the value indicated on the ticket? (Facial Value)

Best Events is a ticket seller. Our service offers you a wide choice of events with high demand.

The price displayed on Best Events includes the face value of the ticket, the taxes and the costs of search, acquisition, and ticket management.

You can find the reference price, or face value indicated in the description associated with each event. Best Events guarantees you secure services and a flawless payment system.

Event has been canceled or postponed, what are my options?

In case of cancellation of Event, Best Events will cancel the full costs incurred for your order, provided that the ticket (s) are returned to us

If you have lost one or more tickets, they will not be refunded. The refund will be made directly to the account used for the purchase. In case of postponement of the event, the cancellation is also possible, as well as postponement to the extent of availability. In both cases, returning the tickets is imperative. The return costs will be borne by the customer. On the other hand, the redirection of the updated orders is the responsibility of Best Events.


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